Privacy Policy

1Introduction

SPEORA Digital Agency ("SPEORA", "we", "us", "our") operates the website www.speora.com and provides web design, SEO, digital marketing, e-commerce, and AI solutions to clients in Delhi NCR and across India. This Privacy Policy describes how we collect, use, store, share, and protect your personal information when you visit our website, contact us, or use our services.

By using our website or services, you agree to the practices described in this policy.

2Information We Collect

Information you provide to us

• Contact details — name, email address, phone number, company name, and city when you fill a form, request a consultation, chat with us, or contact us via phone, email, or WhatsApp.
• Project information — business details, content, images, credentials, and other materials you share with us for delivering your project.
• Payment information — billing name, address, and transaction details. Card and banking details are processed securely by our payment gateway partners (such as PayU) and are never stored on our servers.

Information collected automatically

• Usage data — pages visited, time spent, links clicked, and referring website.
• Device data — IP address, browser type, operating system, and screen size.
• Cookies and similar technologies — small files stored on your device that help the website function and help us understand how visitors use it (see Section 5).

3How We Use Your Information

• To respond to your enquiries and provide free consultations.
• To deliver, manage, and improve the services you purchase from us.
• To process payments, send invoices, and maintain billing records.
• To send service updates, project communications, and support messages.
• To send marketing communications and offers — only where you have agreed, and you may opt out at any time.
• To analyse website performance and improve user experience.
• To comply with legal, tax, and regulatory obligations in India.
• To prevent fraud, abuse, and unauthorized access.

4How We Share Information

We do not sell or rent your personal information to anyone. We share information only in these limited situations:

• Service providers — trusted third parties who help us operate, such as payment gateways, hosting providers, domain registrars, email services, and analytics tools (e.g. Google Analytics). They receive only what is necessary to perform their function.
• Advertising platforms — if we run campaigns for you or for ourselves on platforms such as Google or Meta, data is shared as required by those platforms' policies.
• Legal requirements — when required by law, court order, or government authority in India.
• Business transfers — if SPEORA is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

5Cookies

Our website uses cookies to remember your preferences, keep the site working properly, and understand how visitors use it. Third-party tools such as Google Analytics and advertising pixels may also set cookies.

You can control or delete cookies through your browser settings. Disabling cookies may affect how some parts of the website work.

6Data Security

We use reasonable technical and organizational safeguards to protect your information, including SSL encryption on our website, access controls, and secure third-party processors. Client project credentials are shared only with team members who need them for your project.

7Data Retention

We keep your personal information only as long as needed for the purposes described in this policy — typically for the duration of our business relationship and as required afterwards for legal, accounting, or tax purposes under Indian law. Project files and credentials are deleted or returned on request after project completion, subject to our record-keeping obligations.

8Your Rights

Subject to applicable law, including India's Digital Personal Data Protection Act, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, where legally permissible.
• Withdraw consent for marketing communications at any time.
• Raise a grievance about how your data is handled.

To exercise any of these rights, contact us using the details in Section 11. We will respond within a reasonable time.

9Third-Party Links

Our website may contain links to external websites and services (such as our domain shop or payment pages). We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before sharing any information.

10Children's Privacy

Our services are intended for businesses and individuals aged 18 and above. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.

11Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. Continued use of our website or services after changes means you accept the updated policy.